HCL Tech Walk-In-Drive

💼 HCLTech Walk-in Drive for Customer Service Representative

🔹 Job Role: Customer Service Representative
🔹 Job Category: Walk-in Drive
🔹 Qualification: Any degree
🔹 Experience: Freshers
🔹 Salary/CTC: Best in Industry
🔹 Job Location: Lucknow
🔹 Venue: Lucknow
🔹 Walk-in Date: 17 February 2025

---

📄 Eligibility Criteria & Responsibilities

🔑 Customer Service Representative (Freshers)

✔ Qualification: Any Graduate
✔ Role & Responsibilities:
✅ Provide exceptional customer service through email, chat, and social media.
✅ Handle customer inquiries, resolve issues, and provide quick solutions.
✅ Work collaboratively with team members to meet process goals.
✅ Maintain accurate records of customer interactions using CRM software.

💡 Notes:
✔ Non-Tech Role
✔ Night Shift

---

🚀 How to Apply?

Interested candidates should attend the Walk-in Drive with a photocopy of their updated CV on 17 February 2025.

Click here to apply

⏰ Interview Date: 17 February 2025
🕒 Timing: 9:30 AM – 5:30 PM
📍 Venue:
Village Kanjehara Chack Gajaria Farms,
Sultanpur Road, Mastemau,
Lucknow, Uttar Pradesh 226002
(Take entry from Gate 1, SDC1 Building, Ground Floor)

📞 Contact Person: Arpana Singh

---

📝 Interview Questions & Answers

1. How would you handle an irate customer over a call?

✅ Answer: I would stay calm and listen carefully to the customer’s issue without interrupting. I would acknowledge their frustration, offer empathy, and reassure them that I am here to help. I would then provide a solution or escalate the issue if necessary to ensure their concerns are resolved.

2. What do you understand by customer service and why is it important?

✅ Answer: Customer service is about assisting and supporting customers to enhance their experience. It is crucial because it builds trust, loyalty, and positive brand reputation, which leads to customer retention and business success.

3. How do you prioritize tasks when handling multiple customer queries?

✅ Answer: I prioritize urgent issues first while ensuring that every customer receives timely assistance. I use active listening, note-taking, and time management techniques to handle multiple queries efficiently.

4. What steps do you take to ensure high customer satisfaction?

✅ Answer: I focus on active listening, clear communication, empathy, and problem-solving skills. I ensure customers feel valued by providing accurate information and quick resolutions.

5. Can you give an example of how you turned a dissatisfied customer into a happy one?

✅ Answer: A customer was unhappy due to delayed service. I apologized, explained the situation honestly, and provided an alternative solution that met their needs. They appreciated my honesty and quick response, which turned their frustration into satisfaction.

---

📊 Why Join HCLTech?

✅ Industry-leading work culture
✅ Growth-oriented career path
✅ Hands-on customer service experience
✅ Attractive salary packages
✅ Work with a global leader in technology solutions

📍 #HCLHiring #WalkinDrive #JobSearch #CustomerServiceJobs #FreshersJobs #CareerGrowth #LucknowJobs #ChennaiJobs #VoiceProcess #HCLTechCareers #ApplyNow